Inspiration Gallery

Over 100 custom designs have left this studio — browse real commissions for scale, style, and possibility, then bring us yours.

How it works

1. Email the studio a photo of the piece and what it needs.

2. We confirm it's covered and send the studio address (or drop it off at Savage Mill).

3. Hila restores it by hand in Maryland and ships it back. Most work takes 1–2 weeks.

Ways to be covered

Per piece — $9.99 once: tick "Add Warranty Program" next to a piece in your cart. That piece is covered for as long as the program runs.

Everything you own — $9.99/mo or $99.99/yr: one membership covers every Alumia piece you ever buy. Choose it in the cart.

Included free with the Alumia Box Aura and Halo tiers.

Program terms — the plain-English version

What's covered: professional polishing, basic repairs (a bent band, a loose stone, a worn clasp), and re-gold-plating for gold-plated pieces.

Re-plating limit: each gold-plated piece may be re-plated once every 3 years. Polishing and basic repairs are handled within reason — if a request goes beyond reasonable wear, we'll quote a fair repair instead.

How long it lasts: the program runs for as long as Alumia Design Studio remains in operation. If the studio ever closes, the program ends with it, with no further obligation — the program is a service commitment from our working studio, not an insurance product.

Not covered: loss, theft, damage beyond reasonable wear, work by other jewelers, and pieces not made by Alumia. Coverage isn't transferable — it belongs to the original purchaser. Shipping your piece to the studio is on you; the return trip is on us.

Changes: we may update these terms for future purchases; the version published when you bought applies to you. Questions? Just ask — contact Hila.

All warranty work is done by hand in our Savage Mill, Maryland studio.

Shop products — 30-day free returns

Ready-to-wear jewelry (necklaces, earrings, rings, bracelets, and gift sets) and jewelry-care products may be returned within 30 days of delivery for a refund of the item price.

Condition: items must be returned unworn and unused, in their original condition and original packaging, with any certificates, cards, and gifts-with-purchase included.

Return shipping: the buyer is responsible for return shipping costs. We recommend a tracked, insured service — Alumia is not responsible for returns lost or damaged in transit to us.

Loss in value: the buyer is responsible for any loss in value if an item is not returned in its original condition (for example, signs of wear, damage, alteration, or missing packaging). Alumia may reduce the refund to reflect that loss in value.

Refunds: issued to the original payment method within 5–10 business days after we receive and inspect the return. Original shipping charges are non-refundable.

Personalized & final-sale items: engraved or personalized pieces and anything marked “final sale” are not eligible for return under this policy (see Custom Orders).

Premier — one-of-a-kind pieces

Each Premier piece is individually designed and made, and is sold only once — it cannot simply be restocked.

Premier pieces may be returned within 30 days of delivery but are subject to a 20% restocking fee, which is deducted from the refund. The original-condition, buyer-paid return shipping, and loss-in-value terms above also apply.

Any custom or personalized element added to a Premier piece is non-refundable (see Custom Orders).

Custom orders & commissions

Bespoke pieces are designed and handmade specifically for you and cannot be resold, so they are handled differently from shop products.

Non-refundable deposit: custom work is confirmed with a 50% deposit after you approve the sketch and quote. This deposit is non-refundable — it reserves your production slot and covers design time and the materials ordered for your piece.

Final sale: once production begins, custom orders are final sale and are not eligible for return, exchange, or refund, except where a piece arrives damaged or materially different from the approved design (see below).

Design consultation: the $30 design consultation fee is non-refundable, but is credited in full toward your final piece if you proceed.

Approvals: you approve the design sketch, materials, and quote before any work begins. We build only what you approve; changes requested after approval may affect the price and timeline.

Damaged, defective, or incorrect items

This applies to every category above. If your piece arrives damaged, defective, or materially not as described, contact the studio within 7 days of delivery with photos. We will repair, replace, or refund the item at our discretion, at no cost to you — including return shipping. This does not affect any statutory rights you may have as a consumer.

Ordinary wear over time is covered separately under the Alumia Jewelry Warranty, not this return policy.

How to start a return

Email the studio (or use the contact form) with your order number, the item(s) you'd like to return, and the reason. We'll confirm eligibility and send return instructions and the studio address. Please do not ship anything back before we confirm your return.

Alumia Design Studio · Savage Mill, 8600 Foundry St, Savage, MD 20763. This policy may be updated for future purchases; the version published at the time of your order applies to you.

Our materials

Sterling silver (.925): solid precious metal, polished bright. It can tarnish naturally over time — a quick polish brings it right back.

Gold-plated silver & brass: 18k-standard gold plating applied in the studio. Warm and rich — treat it kindly and it lasts; the warranty re-plates it when it doesn't.

Solid gold (10K–14K): heirloom-grade, hallmarked. It doesn't tarnish and can be worn daily for a lifetime.

Stones: genuine gemstones (garnet, moonstone, onyx, birthstones) set by hand. Everything is nickel-free and kind to sensitive skin.

Daily care

💧 Last on, first off: put jewelry on after lotion and perfume; take it off before swimming, showering, and sleeping.

✨ Wipe after wear with a soft cloth — skin oils are the main cause of dulling.

📦 Store dry and separate — the pouch or box it arrived in is ideal; it prevents scratches and slows tarnish.

🧼 Deep clean: lukewarm water, a drop of mild soap, a soft brush — never harsh chemicals or ultrasonic cleaners on plated pieces.

When a piece needs more than home care, the Alumia Jewelry Warranty Program re-plates, re-polishes, and repairs it by hand in the studio.